Privacy Policy

Premium Cricket Gear Backed by Trusted Service

At Tusk Sports, we thank you for choosing to shop directly through our official website. Our goal is to give you an online buying experience as seamless and reliable as purchasing from a premium offline cricket store.

We assure you:

100% genuine and original Tusk products
Fast delivery
Premium stock range of English Willow bats, protective gear, apparel, footwear, bags & accessories

Our policies below are created to ensure clarity, transparency, and a smooth customer journey. These guidelines are updated periodically to maintain Tusk’s high standards, so we recommend revisiting this page whenever needed. Current policies at the time of your order or query will apply.

📦 SHIPPING POLICY

We partner with trusted, industry-leading logistics providers to ensure quick and safe delivery across India.
Free shipping for orders above ₹999. For lower-value orders, standard delivery charges apply.
Express/priority delivery is available at an additional charge.
Orders placed before 11 AM on working days are usually shipped the same day; others are dispatched within 2–3 working days.
You will receive complete shipment tracking details immediately after dispatch.

🔄 RETURNS & EXCHANGE POLICY

Tusk Sports has a rapidly growing community of repeat customers who trust our quality and service. While we strive for perfection, we understand there may be rare cases where the product may not meet your expectations. When that happens, we will do our best to resolve it quickly and fairly.

Eligibility for Returns/Exchange

Products may be returned within 5 days of delivery, in unused condition, with all tags, labels, and original packaging fully intact.
After verification, we will offer an exchange of the same item.
Repetitive returns may attract standard fees.

Pickup & Shipping

Free reverse pickup for orders above ₹2500 or size-related exchanges within India.
For other cases, the customer may bear return logistics charges.
Damage or loss during return transit is the customer’s responsibility.

Inspection

All returns go through a mandatory quality check. Items that do not meet return conditions may be shipped back to the customer as-is.
We strongly recommend obtaining a Return Ticket ID from our support team for quick resolution and accurate tracking.

🎥 UNBOXING VIDEO – IMPORTANT

To safeguard your order against transit damage, please record a clear unboxing video while opening the package.
This helps us process any damage claims swiftly and without delay.

❌ CANCELLATION POLICY

We understand that orders may be placed accidentally or plans may change — and that’s okay!

Cancellation requests made before dispatch will be processed immediately.
If your order has already been shipped by the time we receive your request, you may need to bear one-way shipping charges.
For quick cancellations, please contact us between Mon–Sat, 9 AM to 6 PM via call or WhatsApp. Emails may not always be fast enough.
No cancellations are processed on Sundays or National Holidays.

🛠️ REPLACEMENT POLICY

Premium Gear, Built With Craft. Natural Variation Expected.

All Tusk products are handcrafted from top-grade natural materials like English willow, leather, high-density foam, and reinforced cane. The nature of cricket — unpredictable impact, varying conditions, and intense usage — means that occasional wear is natural.

Our replacement guidelines ensure fair evaluation:

🏏 Cricket Bats

Tusk bats are crafted for high performance but cannot be guaranteed 100% damage-proof due to the natural behaviour of willow.

Please note:

Minor surface cracks, edge marks, or shoulder lines are normal and not manufacturing defects.
Do not use bats with machine balls, synthetic balls, or in wet/damp conditions.
Knocking-in is essential. Hand-knocking is preferred; machine knocking can cause micro-cracks.
Toe guards, edge tape, and face protection enhance bat life.
Yorker impacts, cheap hard balls, or misuse can significantly reduce lifespan.

We will assist wherever possible, but replacements are limited to genuine manufacturing issues determined after inspection.

🛡️ Protective Gear

Stitch splits or structural issues within the first few uses may qualify for replacement after inspection.
Wear & tear from diving, sliding, sweat damage, heavy usage, or direct impact is not covered.
Dry gear in shade only; avoid sunlight or packing damp items to prevent mould.

👟 Cricket Shoes

Recently purchased shoes showing upper tears, sole separation, or spike issues (without misuse) may qualify for replacement.
Normal wear, overuse, or damage from inappropriate surfaces is not covered.
Even if shoes look fine, consistent impact over months reduces cushioning — consider replacing for safety and performance.

⛑️ Cricket Helmets

Helmets are designed to absorb impact by cracking — this protects the player.
Any helmet that has taken a strong blow should be replaced immediately, visible crack or not.
Issues like broken grill, torn padding, or strap damage will be repaired or considered for replacement depending on usage conditions.

👕 Apparel & Bags

New apparel with tears, stitching issues, button failure, or colour bleeding qualifies for replacement/refund.
Bags with defective straps, wheels, zippers, or handles may be repaired or replaced depending on usage and condition.
Damage from overstuffing, rough handling, or prolonged wear is not covered.

🏀 Cricket Balls

Cricket balls naturally undergo heavy wear during play. Shape change, scuffs, and wear marks are expected with normal use.
However, if you believe the ball performed below expected standards, we’re here to assist and evaluate.

At Tusk, We Stand By Our Gear — and Our Players

With thousands of players trusting Tusk and a rapidly expanding customer base, we thank you for choosing a brand committed to performance, protection, and honesty.