Refund, Exchange & Cancellation Policy

At Tusk Sports, we are committed to delivering premium cricket gear, apparel and accessories crafted for performance and trusted by players nationwide. While we do not offer returns, we ensure a transparent and hassle-free exchange and replacement process under specific conditions.

How to Raise an Exchange Request

  1. Click “Raise an Exchange Request” in the website footer

  2. Upload the required images, invoice and mandatory 360° unboxing video

  3. Our support team will respond within 1-2 working days.

  4. If approved, hand over the product to the pickup agent or self-ship as instructed

  5. After inspection, your exchange will be processed and shipped

By placing an order on the Tusk Sports website, you agree to the following policy:

1. Exchange Policy

We do not accept returns. Exchanges or replacements are allowed only when the following conditions are met.

Exchange Eligibility

You may request an exchange only if:

  • Incorrect item received

  • Damaged or defective product (requires mandatory 360° unboxing video)

  • Verified manufacturing defect

  • Size issue (only for unused, unwashed items)

Exchange Conditions

  • Exchange request must be raised within 5 calendar days of delivery

  • Product must be unused, unwashed, with original packaging, tags and invoice

  • All exchanges are subject to Tusk’s internal quality assessment

  • If reverse pickup is unavailable, customer must self-courier the product to the address provided by Tusk

  • Unauthorized or unapproved shipments will not be accepted

  • Only one exchange per order is allowed

  • Exchanged items cannot be exchanged again

  • An unboxing video is mandatory for all exchange claims

  • Items must not be placed on dusty surfaces or floors

Non-Exchangeable Items

Exchanges will not be accepted for:

  • Innerwear (e.g., abdominal guards, sports bras)

  • Used, washed, altered or damaged products

  • Products without original packaging or tag

  • Items submitted without correct documentation or unboxing video

If the exchange request is declined due to insufficient details, it cannot be re-submitted.

Sale Period Policy

Orders placed during Black Friday or End of Season Sales (EOSS) follow special conditions:

  • No returns or exchanges except size exchange for apparel and footwear

  • Exchange only if the required size is available in stock

  • No exchanges for any other reason during sale periods

2. High-Value Product Exchange (₹15,000 & Above)

High-value products are eligible for exchange only if:

  • Verified manufacturing defect

  • Major transit damage (unboxing video required)

  • Wrong item delivered

A 360° unboxing video is compulsory for all high-value exchange requests.

3. Mandatory Unboxing Video

To protect you against transit damage and ensure authenticity:

  • Record a 360-degree unboxing video while opening the sealed package

  • Video must clearly show the package condition and the full product

  • Submit within 18 hours of delivery

  • Claims without the video will not be accepted

4. Cancellation Policy

  • Orders can be cancelled only before dispatch

  • If cancelled after shipping, a one-way courier charge will be deducted

  • Contact us at orders@tusksports.in or customer care (Mon–Sat, 9:30 AM–5:30 PM)

  • No cancellations on Sundays or National Holidays

For any assistance, write to orders@tusksports.in — we’re here to help you with quick and reliable support.